Sound Masking in a Call Center Office: Silence Writes the Paycheck

The need to hire call center agents to market products or services on the internet has become an indispensable strategy for most businesses.  Competition is fierce on the internet; those who refuse to ride on the wave of technology are left with fewer options to thrive.  However, those who prefer to face up to the challenge have to find ways on how to cope with the changing business climate.  This is where sound masking becomes an indispensable tool for your business.

The internet has offered more opportunities and wider options for people who conduct their business on the internet.  But as horizons expand and local businesses have to converge with a lot more people, back up support for customer service should be in place.  This is where call center agents play the major role in making sure that existing customers are taken care of while new ones are made.

How to Set Up Your Call Center for Success

Call center agents have a tough job:  they serve as your front act to a barrage of complaints, questions and requests that can come with a litany of curses, insults, and snide remarks yet they have to oblige an answer or an explanation without losing their cool.  Can you beat that?

They have to be on their toes.  A customer can be nasty, arrogant or explicitly devoid of manners, but as your front act, they have to exercise self-control, tolerance and the resiliency of a bulldog.  They cannot afford to lose a client every so often, lest they lose their job.  Yet, despite of how good a call center agent is in his job, noise distraction can affect his work.

This is where sound masking can define failure or success for your business.

Here are tips on how you can design your call center for success:

1.  Provide partitioned work spaces for each call center agent where conversations can be carried out in private.  Over-cramped work spaces (think about open-offices) create a lot of distractions that can hamper productivity.

2.  Protect confidential information by installing sound masking systems within the call center.  Sound masking systems emit sounds that override telephone calls and afford a level of privacy to confidential information shared between your customer or your prospect and your call center agent.

Sound masking is an innovative solution against noise.  It is best installed in high-traffic areas like call centers and hospitals, but just as suitable for installation in other areas that may not be as populated as call centers, open-offices and hospitals, but require just as much privacy, such as legal offices and your company's boardroom.


VoiceArrest Sound Masking System  is the most effective sound masking system in the market today with its benefits surpassing other sound masking systems.  It can be utilized as a paging system, too.  

VoiceArrest Sound Masking System,  as the word suggests, is not “total noise cancellation”; as this is not possible to achieve in a place of business.  What sound masking does is only to "mask" noise by introducing low-level sounds that override the noise and reduce it to a level that cannot be understood by other people.  This gives privacy a chance in any environment; people at work are not bothered by distractions, hence they perform better.